1. Introduction
TourMedX ("we," "us," or "our") is committed to protecting the privacy and security of our clients ("you"). This policy outlines how we collect, use, and safeguard your personal and medical information in compliance with Egyptian Data Protection Laws and international standards.
2. Information We Collect
To facilitate your medical tourism journey, we collect:
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Personal Identity Information: Name, passport details, nationality, and date of birth.
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Medical Information: Medical history, diagnosis reports, prescriptions, and photos required for doctor assessments (e.g., for hair transplants or plastic surgery).
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Logistical Data: Flight details, arrival times, and accommodation preferences.
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Financial Information: Payment details processed through our secure payment gateway partners.
3. How We Use Your Information
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Medical Coordination: Sharing your medical data with our partner hospitals and consultants to determine eligibility and treatment plans.
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Logistics: Sharing passport images with tourism authorities for visa processing and hotels for check-in.
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Communication: sending appointment confirmations, itineraries, and post-op follow-up schedules.
4. Data Sharing with Third Parties
We act as a facilitator. Your data is shared strictly with:
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Medical Providers: Surgeons, clinics, hospitals and labs.
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Service Providers: Drivers (for airport pickup/transportation), hotels, and tour guides.
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Government Bodies: For visa issuance and security clearances where required.
5. Security
We employ strict security measures to protect your sensitive health data. Access to medical records is restricted to authorized case managers and medical coordinators.
6. GDPR Rights (For European Clients)
If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:
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The Right to Access:
You can request copies of your personal data.
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The Right to Erasure:
You can request that we delete your personal data ("Right to be Forgotten"), subject to mandatory legal retention periods in Egypt.
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The Right to Data Portability:
You can request that we transfer your data to another organization. To exercise these rights, please contact us at info@tourmedx.com.